Can I take the program if I don't have a case number?
View Answer
Yes. Your certificate of completion will leave the number blank and you can write it in when you get a
number from the Clerk of Court.
Will the court accept the certificate of completion from this program?
View Answer
YES! This program has been approved by The Dept. of Children and Families which has the authority to approve all internet and live programs.
Do I have to watch for 4 straight hours or can I watch it over several days?
View Answer
You may use as many days as you want to watch the entire four hours. If you stop at the end of a section and log off when you next log on you will take up where you left off at the next section.
If I finish the entire program and want to
go back and watch one or more sections
again will I be able to do so?
View Answer
Yes. You can go back as many times as you want. You will never be blocked from revisiting the class room and you do not have to start over from the beginning.
How do I get the certificate of completion? View Answer
When you finish the program you can immediately print out a certificate at home that will have your name on it. If you do not have a printer you can have your lawyer print it out at their office or you can have a friend with a printer print it out at their home or office. If you have no access to a printer a certificate will be mailed or faxed to you upon request.
How do I contact someone if I am having a
problem with my video reception?
View Answer
While technical problems are very rare if you do have a problem you can call the technician at 407 786 7330 during the day or send us an email describing your problem and you will receive a response within 24 hours.
Can my co-parent and I watch the program
together?
View Answer
Yes. It is great for the parents to watch the
program together but in order to get two
certificates you will both have to register
and then email confirmation that you both
watched together so each of you get a
certificate.
Can I download the videos and view them on my laptop, iphone or portable media device and be credited for the course this way? View Answer
No. In order to prove that you have completed the entire course the videos are integrated into our website. As you watch each video it tells our server to flag that you have completed it. If you watch the videos outside of the website we would have no way of crediting you.
How do I print out the certificate after completing the course? View Answer
After the final video is completed you will be taken to a rewards page. On this page you will see a PRINT icon with a picture of a printer. Click this icon and you will be taken to the Print Your Certificate page. This page will automatically start downloading your certificate. You will need the free Adobe PDF viewer to print your certificate. You can download this software from:
http://get.adobe.com/reader/